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Xotic support

Started by SM, March 26, 2004, 02:56:16 PM

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SM

March 26, 2004, 02:56:16 PM
I reported before on this forum that I wrecked the opamp in my Xotic RC Boost when I tried to remove it.
I mailed Xotic support and they promptly sent me a new one (no ID) without cost.
I think that qualifies as “good customer support”.

I’m impressed.

Bjorn

smoguzbenjamin

#1
March 26, 2004, 04:05:12 PM
They sent you a new opamp right, not a new pedal :D
I don't like Holland. Nobody has the transistors I want.

SM

#2
March 26, 2004, 04:25:56 PM
Quote from: smoguzbenjaminThey sent you a new opamp right, not a new pedal :D

Yeah, a new opamp - nevertheless, that's pretty good. They had no reason whatsoever to do that.

:-)
bjorn

smoguzbenjamin

#3
March 26, 2004, 04:28:38 PM
It still rocks :mrgreen:
I don't like Holland. Nobody has the transistors I want.

Paul Perry (Frostwave)

#4
March 26, 2004, 10:06:29 PM
I'm suprised they didn't send you a socket as well! :D

Ansil

#5
March 27, 2004, 12:03:35 AM
how about a schematic???

Joep

#6
March 27, 2004, 02:35:39 AM
Quotehow about a schematic???

or some pictures.....  :wink:

jrc4558

#7
March 28, 2004, 03:32:32 PM
Here we go again.  :D  :D  :D
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