What happened to the Mammoth thread???

[Govmnt_Lacky]

I posted on a thread about not receiving an order from Mammoth. I finally received a response from their CS... and I recieved a replacement order today in the mail. On top of my order, they threw in a few of the 3PDT adapter boards. (very nice on their part)

I wanted to repost and put out the good word about their CS but, it appears that the thread has disappeared 

Kinda odd that it up and vanished. Oh well, I got my order and am very happy about them helping resolve the issue 

[jkokura]

Makes me think a Mod removed it. I think there was some undue ragging on Mammoth. I'm not sure I understand that, because as a DIY site, the suppliers are important for us, and knowing who is good and who isn't is an important element of the community.

Perhaps someone who knows more will tell us.

Jacob

[Govmnt_Lacky]

Makes me think a Mod removed it. I think there was some undue ragging on Mammoth.

I know there were a few forumites that expressed their "opinions" on the matter but, I do not think it was anything bad enough to remove the thread.

Anyway, I just wanted to post back to say that I am extremely happy with the follow-up by Mammoth and the fact that they made good on the deal! 

[joeboo88]

hey Gov't Lackey way to stick to yer guns, glad it worked out.
I ordered from Mammoth a few months ago, and found it strange that there was only one shipping method. UPS, shipping was $22 or something er other. I came home from work a week later and my wife almost killed me because UPS charged an extra 40 bucks for brockerage fees.  ......on 50 bucks of stuff 
I read this thread and one like this on another forum, so i checked back with Mammoth and found that there are more choices now for shipping.
I ordered another bunch of stuff and got to pick usps, which is 12 bucks shipping. My stuff came 2 weeks and 1 day later up to me in the frozen North. I guess Mammoth is fixing there growing pains, and forums like this helps out both the cust and the seller. 
I hope this doesnt get pulled...

[Govmnt_Lacky]

I am kind of interested in finding out whether the old thread was pulled because:

1) A moderator was asked to remove it because there were "strong comments" that were deemed too negative - OR -

2) A moderator was petitioned by the company because they did not want the bad PR.

I just did not think that the opinions were THAT STRONG on the thread to merit it being pulled.

Very Odd! 

[phector2004]

hey Gov't Lackey way to stick to yer guns, glad it worked out.
I ordered from Mammoth a few months ago, and found it strange that there was only one shipping method. UPS, shipping was $22 or something er other. I came home from work a week later and my wife almost killed me because UPS charged an extra 40 bucks for brockerage fees.  ......on 50 bucks of stuff 
I read this thread and one like this on another forum, so i checked back with Mammoth and found that there are more choices now for shipping.
I ordered another bunch of stuff and got to pick usps, which is 12 bucks shipping. My stuff came 2 weeks and 1 day later up to me in the frozen North. I guess Mammoth is fixing there growing pains, and forums like this helps out both the cust and the seller. 
I hope this doesnt get pulled...

Same thing happened to me 

Major piss-off, but the stuff I got was pretty good...
Glad they fixed that issue, I wasn't willing to bring it up cause I thought it was an international-order thing

I didn't think the comments were that harsh, it was just criticism. And a good resolution would have looked good on their part too 

[Barcode80]

There seems to have been a rash of thread deletions as of late. I'm hoping Aron can chime in...

[The Tone God]

I wasn't there but I was thinking of shutting down the thread myself. The thread was about seeing if a supplier was responding to emails. The supplier respond both on the forum and by email as it seemed to be a technical issue with the supplier's email system. At this point the supplier and customer could now resolve the issues privately thus there wasn't really a need for the thread.

Just as a side point, not specific to this case, we would prefer if people not use the forum to "calling out" third party bushiness in an attempt to I guess embarrass them enough into acting. This puts us in a bad place. Its one thing to ask others if a site is up, email is working, or even to warn people of bad dealings but its another to start complaining and cause trouble when the issue can be resolved in private. That is why we have a rule in place about this but we will have to judge things on a case by case basis. I would encourage people to make all the effort they can to contact business by private means before starting a thread here.

Andrew

[Govmnt_Lacky]

I wasn't there but I was thinking of shutting down the thread myself. The thread was about seeing if a supplier was responding to emails. The supplier respond both on the forum and by email as it seemed to be a technical issue with the supplier's email system. At this point the supplier and customer could now resolve the issues privately thus there wasn't really a need for the thread.

Just as a side point, not specific to this case, we would prefer if people not use the forum to "calling out" third party bushiness in an attempt to I guess embarrass them enough into acting. This puts us in a bad place. Its one thing to ask others if a site is up, email is working, or even to warn people of bad dealings but its another to start complaining and cause trouble when the issue can be resolved in private. That is why we have a rule in place about this but we will have to judge things on a case by case basis. I would encourage people to make all the effort they can to contact business by private means before starting a thread here.

Andrew

Thanks for the reply Andrew.

I am sorry if I caused heartache with that thread. It was merely meant to find out if anyone else had been having problems with that particular supplier in the past and whether or not they could/would respond seeing as they have absolutely no contact information or recourse in the form of customer service.

In the end, the issue was resolved and handled, by the supplier, in an appropriate manner. 

[.Mike]

I wasn't there but I was thinking of shutting down the thread myself. The thread was about seeing if a supplier was responding to emails. The supplier respond both on the forum and by email as it seemed to be a technical issue with the supplier's email system. At this point the supplier and customer could now resolve the issues privately thus there wasn't really a need for the thread.

Just as a side point, not specific to this case, we would prefer if people not use the forum to "calling out" third party bushiness in an attempt to I guess embarrass them enough into acting. This puts us in a bad place. Its one thing to ask others if a site is up, email is working, or even to warn people of bad dealings but its another to start complaining and cause trouble when the issue can be resolved in private. That is why we have a rule in place about this but we will have to judge things on a case by case basis. I would encourage people to make all the effort they can to contact business by private means before starting a thread here.

Andrew

I'm not trying to start any trouble, but I want to point out that the topic was not exclusively about one specific incident. The topic was in fact started by Mammoth to promote their business here. Let's face it, it was spam-- and with a topic title like "MAMMOTH ELECTRONICS - INTRODUCING!" how could it be anything else? And it went on for many pages.

If a company is going to be allowed to come in here specifically to engage in recruiting new business from forum members by painting themselves in a purely positive light, is it not also fair to allow members to post their experiences with the company-- good or bad? Is it not also fair to allow members to post their concerns that prevent them from doing business with the company, so the company may consider future improvements? Is that not exactly what Mammoth wanted when they started the topic?

As someone who runs a forum that covers many controversial topics, and who has been on the moderator side of things for a looooong time-- and I mean this in the most respectful way possible-- I think the topic deletion was premature.

Mike

[modsquad]

I'm not trying to start any trouble, but I want to point out that the topic was not exclusively about one specific incident. The topic was in fact started by Mammoth to promote their business here. Let's face it, it was spam-- and with a topic title like "MAMMOTH ELECTRONICS - INTRODUCING!" how could it be anything else? And it went on for many pages.

If a company is going to be allowed to come in here specifically to engage in recruiting new business from forum members by painting themselves in a purely positive light, is it not also fair to allow members to post their experiences with the company-- good or bad? Is it not also fair to allow members to post their concerns that prevent them from doing business with the company, so the company may consider future improvements? Is that not exactly what Mammoth wanted when they started the topic?

As someone who runs a forum that covers many controversial topics, and who has been on the moderator side of things for a looooong time-- and I mean this in the most respectful way possible-- I think the topic deletion was premature.

Mike

I have to agree with this comment.   If they started the thread then it should be fair game to have feedback from people who dealt with the company.   I think sometimes people get a little trigger happy.

[Govmnt_Lacky]

As I stated before. I am completely satisfied with the way Mammoth handled the situation and made good on their end. 

It does make me wonder though. It seemed to me like the posts were not THAT bad. At least, not as bad (i.e. argumentative) as some other posts I have seen on this forum.

I wonder if some kind of behind-the-scenes emailing was going on to the tune of "Dude, can you pull the thread cause it is getting WAY too many negative comments for the biz!"

[EATyourGuitar]

I just got my first order from mammoth in the mail and it had a 1590BB instead of a 1590B. I ordered 3 momentary 3PDT and only got 1. the email address is not on the website and the contact us button is java so it only works with people who have pop3 email clients. I cannot even email them. also, the invoice says 4SFS3PDT-MS(I). I cant even read the invoice unless I guess what it is and add it to my cart to see the item number. if they are reading this, then hopefully they will post the email address or get in contact with me. order #3890 placed on 7/6/2011

[theundeadelvis]

EATyourGuitar I sent you a PM with their email.

[EATyourGuitar]

thanks man. I'm sure it will all get sorted eventually. I'm still gonna order from them again.

[Beo]

I've done three or four orders with Mammoth so far... I'm in Seattle. So far, good shipment time. The one time the order was wrong, it was my fault (long pin rather than regular pin pc mount pots)... the return and exchange went fine, with quick specific answers to my mea culpa email. Give them a try, I've like them.

[glops]

I don't think I'm ever going to order from Mammoth again.   While drilling  a hole through one of their BB's months ago the enclosure cracked.  That has never happened for me before.  And I hate some of their knobs. I've had to sand out the inserts to get them to go on pot shafts smoothly and that has been really really annoying. And the fact that they have so many quirks in their delivery of the materials that you order is ridiculous.  If I didn't do my job right I would be fired.  I like their site and it's easy to order from but I'm gonna stick with small bear and pedal parts plus from now on.

[EATyourGuitar]

mammoth ships fast as hell so that definitely helps when you have a customer waiting on your builds. I have cracked a 4site 125b by putting it in the oven. thats really a 4site problem more than a mammoth problem. you do have to bake the box for the powder coat but if its a bad box from 4site than there isn't anything mammoth did wrong. if you have problems, just get the real hammond from pedal parts plus.

[Strange]

If Mammoth can advertise their products here we should be allowed to replay our experieinces in our dealings with them.

Mammoth just screwed me over for the second - and last - time. Blake's idea of customer service is appalling. FYI, Mammoth and 4Site are certainly under the exact same roof.

Not only is Mammoth's customer service horrible but the quality of the powdercoated boxes I received were terrible. There were chips and pin holes in each box. The drilling was brtual as well. If you pay cash to have the boxes drilled you should have to spend hours filing them to make controls line up. Poor quality all around on their finishes and the quality control in non existent.

I will be giving my business to Small Bear - Steve actually cares about his customers and has called me to help with the most minor details. That is customer service and well worth a few extra dollars here and there.

[Colonel Angus]

It's a shame to hear about bad experiences with Mammoth. I don't know how well staffed they are buy it seems like all of the DIY boutique sites are ran as a labour of love. I'm sure there was no malice aforethought in any case. Hopefully everyone can appreciate the unique and specialized service they provide. Are there better run, better priced sites out there? Sure. But Mammoth makes it easy to get your feet wet and get some build under your belt. I like to think that as interest in this hobby grows, folk would move to more diverse suppliers like Digikey, Mouser, and Futurlec. Anyways, thats my 2 cents.